These core values are the foundation of the philosophy which leads us to exceed the expectations of our clients, employees, and partners. These principles are essential to the covenant that our employees and partners wholeheartedly agree to when becoming part of the HelpGate Team.
Albert Camus said, “Integrity has no need of rules.” – HelpGate holds dear the following everlasting attributes of integrity which are values that guarantee true achievement in any business and in life. For HelpGate, integrity means:
Trustworthiness - At HelpGate we believe in the keeping of one’s word. When there is integrity, a handshake is as valuable as a written contract. If we are committed, we will meet the commitment. Therefore, we do as we committed to do, we deliver on time, and we pay on time.
Confidentiality - We believe in the utmost importance of discretion. We zealously protect our client's information. We hold secret all information relating to a client, project, and all communication, whether presently doing business or not. Therefore, we share no information belonging to a client, vendor, or employee, even at the expense of losing a potential account, partner, or employee.
Honesty - We believe in seeking and speaking the truth. We believe in a lifestyle without lying, cheating, or any form of deception. Therefore, you get what you pay for. Our invoices are clear and specific.
Fairness - We believe in treating others equally and making decisions without favoritism or prejudice. Therefore, the value of our work is the same, regardless of the size or resources of the client.
Compassion - We believe in showing care and kindness to others, especially those who are in need. Therefore, although we are in business to make a profit, people and relationships go first.
Respect - We believe in the ability to understand where our rights end and someone else's begin. Therefore, clients, employees, and partners will be rightly treated because of who they are and what they do.
Responsibility - We believe in being accountable for actions towards ourselves, others, and the community. Therefore, if, despite our efforts we make a mistake, we will face it without excuse and without using any resource to manipulate or take advantage of a situation.
Denis Waitley said, “Never become so much of an expert that you stop gaining expertise. View life as a continuous learning experience.” HelpGate believes in the value of expertise which is what allows us to achieve more, with less energy and time. The following are the attributes of expertise.
Knowledge - We believe in the certainty of our know-how in the fields in which we specialize. We believe that the balance of knowledge acquired through hard study and through experience will enable us to serve our clients.
Communication - We believe that the activity of conveying information determines our success. We make it a point to keep our clients and employees informed. It is a company policy to return phone calls the same day.
Industriousness - At HelpGate we realize the intrinsic and extrinsic rewards of putting forth efforts to achieve our goals.
Quality - We exist to serve our clients with what goes above and beyond their expectations and produces a result of which they will always be proud. We pay special attention to following procedure, details, and thoroughness for the sake of excellence. We believe that great things come from the value we give the small things in our daily life.
Employee Satisfaction - We encourage each employee’s professional and personal improvement and acknowledge their particular talents. We value their input and listen to suggestions and concerns.
Client Satisfaction - At HelpGate the quest for continuous improvement, our diligent communication skills, our passion for quality, and the value we give our employees add up, giving us the capability to go the extra mile to satisfy our clients.
At HelpGate, we understand the importance of timely service and, hence, are committed to timely delivery to you. For us, timely delivery means a lot more than simply delivering a project at the time we committed.
Our timely delivery is the evidence of who we really are and what we really do. Timely delivery is proof of our integrity, as we strive to honor our commitments. Also, timely delivery is proof of our expertise as we show you how our knowledge, communication skills, industriousness, and passion for quality come together to meet the only goal of client satisfaction.
Why choose HelpGate? We know small businesses — and what keeps you awake at night.
YOU CAN TRUST THE ACCURACY OF OUR DRAWINGS
HelpGate's expertise and decades of experience producing shop drawings, offers a 98.5% fire and security approval rate due to its passion for accuracy.
YOUR TIME WILL BE SPENT ON WHAT IS MOST IMPORTANT
Having a balance between growing and managing a business and having a life is essential for the future of your business. HelpGate will take the extra chore from you.
YOU WILL HAVE NO MORE FEAR OF BEING LATE
Once an ETA is given to you, HelpGate delivers your drawings ON TIME. No excuses. You can finally make predictable commitments to your customer.