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HelpGate - providing CAD solutions that simply work
Company
In biblical times, the city gate was the place where suppliers and demanders partnered to meet a specific need. HelpGate is a Miami-based company that exists to benefit national fire alarm and electronic security companies with the most expeditious, most accurate and most cost-effective CAD engineered solutions for national contractors and consultants. We take pride in being the most resourceful and reliable company in our industry
OUR MISSION
HelpGate strives to cause a positive impact in our employees, clients, vendors, partners and all those we serve by providing the best CAD engineered drawing solutions in our industry at unprecedented quality and delivery speed. We believe that true success is achieved when teams continuously improve in capability and in character. Our business philosophy believes in developing a culture of helping
OUR GOAL
HelpGate exist to remove the concern of prolonged deliveries caused by overload or lack of expertise. We honor our clients time and financial resources by becoming the most respected, most resourceful and most reliable CAD engineered drawings provider in the fire alarm and security industry.
OUR PASSION
We build client loyalty by demonstrating how much we care by our actions. We are a client relationship-based company that has much to care about our reputation. We strive to be the most knowledgeable and most capable team of professionals that compels us to go the extra mile with joy!
HelpGate is changing the world of installation by simplifying CAD engineering with easy, fast, and accurate solutions.
Manny Diaz, CEO/Managing Principal
Leadership
While corporate leadership in similar businesses may change frequently, our senior leaders at HelpGate have been with the company almost since its beginning. Tenured leadership -- and a passion for serving others -- has enabled the company to provide unwavering support to its clients, ensuring that the HelpGate brand continues to thrive.
Partners
For the last 10 years, HelpGate has relied on a network of local, regional, and national printing partners and shipping companies that excel when it comes to paperwork, on-time performance, delivery, invoicing, minimal returns, accuracy of statements of work, rates, communication & responsiveness, quality & consistency, inventory, and the ability to scale.
Thank you partners!
Confidentiality & Privacy
PRIVACY
As a professional firm dedicated to working closely with major global companies, HelpGate regards proprietary and highly confidential information with the highest professional ethical standards.
HelpGate has diligently put in place appropriate physical, electronic, and managerial procedures to protect and secure the information entrusted to us and upon which we rely to conduct our business. Our security prevents unauthorized access, maintains data accuracy, and ensures that information will only be used by and with the correct party and is held to the strictest ethical standards.
Our cloud storage infrastructure is compliant with standards such as SOC1, SOC2, SOC3, ISO 27001/27017/27018, DoDCloud SRG, PCI DSS, FedRAMP/FISMA, FINRA/SEC 17a-4, and HIPAA/HITECH.
CONFIDENTIALITY
HelpGate is committed to all confidential information received from its clients being strictly treated as private and being protected with and by all reasonable means. HelpGate will not share, make public, or intentionally disclose its client's confidential information to any third party, including employees of the same client organization, without first receiving due authorization in writing from the appropriate party and also being in compliance with our confidentiality agreement. In the event that confidential information is lost or stolen, HelpGate agrees to promptly notify affected clients.
Community Involvement
Giving back to communities is essential to HelpGate's core beliefs. Working to improve the quality of life of the underprivileged within teen rehab centers, educational and health care projects in Nicaragua, Honduras, El Salvador, and Peru, HelpGate is directly involved through donations of time, goods, and financial means. HelpGate is also indirectly involved through organizations such as PRC, 516Now!, Teen Challenge, Oasis El Salvador, and Oasis Spain.
- HelpGate believes in God-honoring living, balanced between family, business, and community.
- Hundreds of hours and many thousands of dollars will be donated by HelpGate team members this year.
HelpGate team players make a daily difference in each others and many other lives.
HelpGate shuts down operations one day a year so that all team players can volunteer locally.
Our Timeline
Corporate Responsibility
HelpGate has always been about more than just producing CAD engineering drawings. It's about a way of doing business without sacrificing our principles. Each member of our team is a steward of this philosophy. In overseeing corporate governance at HelpGate, Inc., we strive to create a customer experience like no other by serving others.
